How we work
From first note to handover
- 01
Tell us what you need
Build a proposal from the services that look closest, send a note, or book a call. You get a reply within two business days.
- 02
Discovery call
45 minutes to understand your goals, audiences, team and constraints. Published fees are starting points; this is where the work is shaped around you.
- 03
Proposal and deposit
You receive a written proposal with the agreed scope, timeline and fee. Once you approve it, a 50% deposit books the start date.
- 04
Build and handover
Work runs in weekly reviews with one decision-maker on your side. The balance is invoiced on handover, with files, guidelines and a recorded walkthrough so your team can carry the work forward.
Questions
Are the fees fixed?
Published fees are starting points, except Creative Review and the Generative Sound Pack, which have a fixed fee. The deliverables listed on each service are illustrative. Every engagement is tailored to the size and needs of your organisation, and the final scope, timeline and fee are agreed with you in writing before work begins.
How does payment work?
After a discovery call you receive a written proposal and an invoice. A 50% deposit books the start date and the balance is invoiced on handover. Retainers run on a 12-month term billed monthly, or month-to-month at a higher rate with a three-month minimum. Fees are in CAD and exclude HST.
Are there discounts for combining services?
Yes. Three or more one-time services save 10%, and five or more save 15%, applied in your proposal. Bundles and retainers are priced separately.
Do you use AI in client work?
Only where it is disclosed and agreed in writing. The AI Creative Ops services exist to help your team use these tools without losing brand integrity or IP clarity.
Who owns the work?
You own final deliverables on full payment. Sound work comes with a commercial licence that sets out how you can use it.
Can we start with something small?
Yes. Creative Review, the Brand Architecture Audit and the AI Creative Ops Audit are short engagements that make good first projects, and audit fees are credited toward the follow-on project if you book it within 60 days.
Where do you work?
From the Toronto area, with clients across Canada and the EU. Engagements run remotely, with on-site sessions when the work needs them. We work in English, French, Romanian and German.
Not sure which one fits?
Book a free 45-minute discovery call, or add services to a proposal and we'll send scope, timeline and fee in writing.